Refund and Cancellation Policy

Last updated: 30 October 2026

Gems are digital items delivered to your account the moment your payment goes through. All purchases are final and non-refundable, and orders can't be cancelled once paid. You agree to this at checkout, where we show "Gems are delivered instantly and are non-refundable."

Payment problems

If a payment fails, or you're charged twice for the same order, the bank or Razorpay returns that money automatically; this isn't a refund of a completed purchase. If you were charged and didn't receive your gems, contact us and we'll add them.

How to reach us

Email kushal@thegamergage.com with your Razorpay payment ID (from the receipt email) and the date. We reply within 2 business days. Approved refunds go back to your original payment method through Razorpay, usually within 5–7 business days.

Keeping your gems safe

Sign in (Google or email) from Settings so your gems and unlocked scenes are saved to your account. If you bought gems without signing in and lost your browser data, sign in with the email you used at checkout and your purchases come back.

Delivery

Gems are delivered instantly, online, to the account you bought them on. No physical goods are shipped.